Our Members

City West Water


City West Water is one of three metropolitan Melbourne’s water businesses owned by the Victorian Government.

We provide drinking water, sewerage, trade waste and recycled water services to customers in Melbourne’s central business district, inner and western suburbs.

Each year we supply around 93 billion litres of drinking water to our customers and transfer approximately 94 per cent of the sewage and trade waste we collect to Melbourne Water’s Western Treatment Plant in Werribee. The remaining six per cent is treated at our Altona Treatment Plant. We also work with the other water retailers and Melbourne Water to develop water conservation plans and cross-industry contingency plans, which are put in place to deal with emergency situations and to manage our water resources.

In early 2018, we signed up to the United Nations Global Compact in support of the Sustainable Development Goals Agenda. We understand the value that water and sewerage services bring to the health, prosperity and liveability of communities and are inspired to continue to strive for exceptional service delivery – one that puts customers first and benefits the community.
We recognise that our core business of water and sewerage service provision not only aligns with Goal 6: Clean Water and Sanitation, but also supports achievement of most – if not all – of the 17 Sustainable Development Goals.

The Sustainable Development Goals provide us with a lens through which we can view our operations; to make a positive impact on customers’ lives in areas such as equality, health, justice and education.